Vol 74 (2016)

Volume 74 of EJISDC contains 8 regular papers.

In the first paper, Pruthikrai Mahatanankoon focuses on how mobile instant messaging (MIM) can be used to enhance existing team-based Transactive Memory Systems (TMS) in the workplace. Using data collected from 75 Thai employees working in teams, the results show that team-based TMS emphasizes specialized knowledge and team coordination, while MIM promotes knowledge acceptance. The findings also reveal that the functionalities of MIM and the existing organizational ICTs help build mobile TMS, which in turn enhances team-based TMS. The implication of this study supports the economical use of MIM as a communication tool that exists alongside traditional ICTs in a developing country.

In the second paper, Abubakar Mohammed Alkali, Pamela Abbott, Salihu Ibrahim Dasuki and Ago Quaye describe the South Africa’s BPO industry in order to explore the current opportunities and potential challenges the industry offers. The role of government support, quality infrastructure, prevalence of HIV/AIDS and inflexibility in labor laws are found to feature significantly within the South African context. The paper contributes to literature on outsourcing in developing countries which has elaborated how African Countries can serve as attractive location for offshoring BPO.

In the third paper, Jacques Steyn challenges some fundamental aspects of research and conclusions relating to the use of technology for community development. Views of technology, in this case the mobile phone, as a tool for increased economic welfare are often skewed due to extreme reductionism, ambiguous interview questions and poor data sources. Research of complex social systems or sub-systems give the wrong answers when reductionist methodologies are used. To demonstrate such shortcomings, the 2007 paper of Robert Jensen serves as an example. His conclusion that mobile phones enable Kerala fishermen to increase their economic welfare is the most cited paper on ICT4D topics, but there are fundamental methodological and logical problems with the claim, while other research came to contradictory conclusions. This critique is presented on many levels: ideological, paradigmatic, methodology, logical, statistical and semantic.

In the fourth paper, Ezra Misaki, Mikko Apiola and Silvia Gaiani report on the first step in a design science approach to address the challenges experienced by Tanzanian farmers with technology. A structured questionnaire was administered to 150 small scale farmers in Chamwino, Tanzania. The results show that farmers rely on tacit knowledge in regards of weather information, market data, plant and disease identification, and business management, and are vulnerable to middlemen frauds and inaccurate decision making. Many of these challenges can potentially be solved by technology. A number of engineering solutions for the basis of future DSR projects are proposed.

In the fifth paper, Ahmed Imran, Val Quimno and Mehdi Hussain explore mobile applications and services in the Least Developed Countries (LDCs) and assess to what extent research has permeated this area within the LDCs. The paper presents a comprehensive literature review of 480 articles on mobile technology application and services in the LDCs from the Information Systems literature.

In the sixth paper, Caitlin Bentley and Arul Chib explore the field of open development in lower and middle income countries (LMIC) through a review of the literature. They examined 269 articles published between 2010 and 2015 that were retrieved through keyword searches of the Scopus database and four ICT4D journals. Their article adopts the pathway of effects model to analyze contributions according to inputs, mechanisms and outputs of open initiatives in LMICs. The review finds a fairly even spread of articles across the three stages of effects. They found very little evidence that research within this area is concerned with the perspectives of poor and marginalized people, notably women. They question the normative value of open development as a means to transform power relations. They also argue that a more concentrated vision within this field is needed to exploit the full potential of digitally enabled openness for development.

In the seventh paper, Aminu Hamajoda presents an evaluation of the Economic Community of West African States (ECOWAS) members’ websites. The author finds that while most Member States websites score well on general information about their parliaments, they lacked progress in making their websites a one-stop point for political information about their countries.

In the eighth paper, Annastellah Sigwejo and Shaun Pather address the problem that there is a need for suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve their management and thereby attain the best possible value for citizens. The authors develop a framework for evaluating the effectiveness of e-government services in a typical developing country, examining the specific context of Tanzania. The findings indicate the key dimensions to consider, which are synthesised into an e-government citizen satisfaction framework. The framework demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support the call to increase monitoring and evaluation of all ICT projects within government. 

Table of Contents

In this Volume, the downloads# is the total number of downloads since publication.

Research Papers

Enhancing Team-Based Transactive Memory Systems (TMS) Through Mobile Instant Messaging (MIM): A Developing Country Perspective PDF
Pruthikrai Mahatanankoon # of downloads: 389

Offshore Business Process Outsourcing (BPO) for Developing Countries: A South African Perspective PDF
Abubakar Mohammed Alkali, Pamela Abbott, Salihu Ibrahim Dasuki, Ago KM Quaye # of downloads: 395

A Critique of the Claims About Mobile Phones and Kerala Fisherman. The Importance of the Context of Complex Social Systems PDF
Jacques Steyn # of downloads: 366

Technology for Small Scale Farmers in Tanzania: A Design Science Research Approach PDF
Ezra Misaki, Mikko Apiola, Silvia Gaiani # of downloads: 588

Current landscape and potential of mobile computing research in the least developed countries PDF
Ahmed Imran, Val Quimno, Mehdi Hussain # of downloads: 386

The Impact of Open Development Initiatives in Lower- and Middle Income Countries: A Review of the Literature PDF
Caitlin M Bentley, Arul Chib # of downloads: 424

Informing and interacting with Citizens: A Strategic Communication Review of the Websites of the ECOWAS Parliaments. PDF
Aminu Fari Hamajoda # of downloads: 266

A Citizen-Centric Framework for Assessing E-Government Effectiveness PDF
Anna Sigwejo, Shaun Pather # of downloads: 474

The Electronic Journal of Information Systems in Developing Countries.
ISSN: 1681-4835 www.ejisdc.org